Have you recently decided that Crypto.com is no longer for you? Maybe you’ve found a better platform, or maybe you’re just tired of all the hype around cryptocurrency. Whatever your reasons, deleting your account is easy to do. Here’s a step-by-step guide on how to delete Crypto.com account.

Reasons to Close and Delete Crypto.com Account

Crypto.com is a cryptocurrency exchange that allows you to buy, sell, and trade cryptocurrencies and NFTs. However, there are a number of reasons you might be considering closing down your Crypto.com account. Different people have different reasons, and some of them include one of the following:

  • Quitting your crypto journey.
  • Shutting down all your cryptocurrency accounts.
  • No longer use your Crypto.com account.
  • Clearing your digital footprint.
  • You might have issues with the platform’s reliability, including with customer service.

What Should You Know Before Closing Crypto.com Account

Please note that once you delete your Crypto.com account, you can never restore it, so if you need the platform again, you will have to create a new account as a new user.

Make sure you don’t have any pending transactions or balances before you close your account. Withdraw any money remaining in your Crypto.com account to another cryptocurrency wallet.

However, if the balance you have falls short of the withdrawal limit, you can get in touch with Crypto.com customer service to help you out.

You should also know that once you cancel your services with Crypto.com, you also cut out any services linked to the account. One of the services is the Crypto.com Visa Card. When you delete your Crypto.com account, any discounts, cashback rewards, travel insurance, and other perks come with the card.

How to Delete Crypto.com Account

To successfully delete your Crypto.com account, you are required to send an email to the company. In the email subject line, include “Crypto.com,” a recent photo of yourself, and a document showing dates and names. 

Remember to use the same email address you used when signing up for your Crypto.com account. If you don’t do this, the support team won’t be able to find your account to close it. After sending the email, you will have to wait a while for a response. 

Here are the steps you need to follow to close down your Crypto.com account;

Step 1: Write down all the information required on a paper sheet

On a blank sheet of paper, fill out the following information using a visible pen: Also, ensure you use simple enough handwriting.

  • Your full name
  • The date that the action is taking place, e.g., 11/8/2022
  • Write out the last statement that says “Crypto.com.”

Step2: Take a Picture of Yourself Holding the Paper

This is the second step in the process. Take a picture of yourself holding the document you just filled out. The photo you take should clearly show your face, upper chest, and whole arm. 

It might be asking for much, but you can be assured the photos will only be used for identification. It is also a security measure to ensure no one else is trying to close your account for you.

Step 3: Write an Email to Crypto.com email

  1. Go to your email and type [email protected] in the recipient box. Remember you need to use the exact email you used to sign up.
  2. Write the subject as “Close Account.”
  3. In the body of the email, include a few reasons why you want to close the account.
  4. Attach the image you took and hit the send button.

Step 4: Confirmation

On average, you’ll get a response to your email within a day, and once the cancellation process is done, you’ll get an email confirming that. If the photo you send is declined, you can take another and send it to [email protected].


Can Closed Accounts on Crypto.com Be Recovered?

Once your Crypto.com account is closed, you cannot reopen it, but if you close it before you withdraw funds from it, you can contact customer support. They can help you recover the funds, but not the account itself. 

However, to get the money back, there are a few conditions you need to meet. To begin with, you forfeit the right to claim any refund if you close your account before the deadline for claiming it. Second, if you close the account after the deadline for claiming returns, you also lose the right to file a complaint with the Consumer Protection Agency.

How Can I Get my Money Back?

Getting your money back from Crypto.com is not tedious, but you need to meet at least one of these criteria.

1. You shouldn’t have made any transactions using your account.

2. You shouldn’t have used up all the credit made available in your account.

In both instances, this only works if you make a formal request to Crypto.com. The request must be made before you close your account to make things easier.

Cancel Your Crypto.com Visa Card Service

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Hacking is a common practice these days, and if your Crypto.com Visa Card is stolen, lost, or hacked, you might need to close it. You can do so in three easy steps:

Step 1: Log onto the Crypto.com app card page

The first step is to download the Crypto.com app. It is compatible with Android and iOS. On your laptop or mobile device, log onto the app card page and tap on the card icon. It’s on the right side of the screen.

Step 2: Freeze the card

Under the visa card, there is the option to freeze. Tap on the freeze icon and confirm.

Step 3: Confirmation

You will receive a notification that the card has been frozen and de-linked from your Crypto.com account. Depending on the method you choose, you will receive the notification by email or text.

Please note that you will be required to pay a $50 fee to close your Crypto.com Visa Card. This fee will be used to cover your processing fees.


Should I Delete Crypto.com Account?

Well, there is no easy way to determine whether you should close your account or keep it, but in the event that you make this decision, our review provides a step-by-step guide on how you can go about it. 

The process might require several identification steps, but it is to ensure no identity theft happens. All in all, you can consult with Crypto.com and find out if closing the account is the best way forward.


1. How does the $50 fee to close my Crypto.com Visa Card account work?

If you choose to close your Crypto.com Visa card, there will be a $50 fee applied to cover the processing costs of returning any remaining balance on the card to you. It should be noted that this fee can be avoided altogether by spending the card’s balance down to zero before closing. 

2. Can I close my Crypto.com account?

Yes! You can definitely close your Crypto.com account. All you need to do is send an email to [email protected], and they’ll take care of everything for you.

3. How long will it take to close my Crypto.com account?

Depending on when you ask Crypto.com to close your account, it can take anywhere from one to a few days. Also, note that closing your account can only be done through email.

4. Can I reactivate my Crypto.com account after it has been deleted?

No, there is no way to “recover” your account if you change your mind later – so make sure you really want to go through with it!